Privacy Policy

1. Information We Collect

We collect information you voluntarily provide to us and information automatically collected when you visit our website.

1.1 Information You Provide Directly

• Contact Form Data: Name, email address, company name, phone number, country, service requirements, and any message content you submit.
• Communication Data: Emails, WhatsApp messages, or calls you initiate with us.
• Business Information: Details about your project, business size, and requirements shared during consultations.

1.2 Information Collected Automatically

• Log Data: IP address, browser type and version, pages visited, time spent on pages, referring URLs, and operating system.
• Cookies & Tracking: Session cookies, analytics cookies (Google Analytics), and preference cookies. See Section 6 for details.
• Device Information: Device type, screen resolution, and browser capabilities.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you request
• To send you project proposals, quotes, and service-related communications
• To process and manage your service engagement and project delivery
• To improve our website, services, and user experience
• To send marketing communications (only with your explicit consent)
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address fraud and security issues
• To analyse website traffic and usage patterns using aggregated, anonymised data

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, our legal bases for processing personal data include:

• Contract performance: Processing necessary to provide services you have requested
• Legitimate interests: Improving our services, preventing fraud, and direct marketing to existing clients
• Legal obligation: Complying with applicable laws and regulations
• Consent: For marketing communications and optional cookies

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share data with:

• Service Providers: Trusted third-party tools we use to operate our business (e.g., email hosting, analytics, project management tools like Jira or Notion) under strict confidentiality agreements.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred with prior notice.

All third-party service providers are contractually obligated to protect your data and may only use it for the purposes we specify.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact form submissions: Up to 3 years after last interaction
• Active client data: Duration of the service relationship plus 5 years
• Analytics data: Up to 26 months (Google Analytics default)
• Financial records: 7 years as required by Indian tax law

You may request deletion of your personal data at any time (see Section 8).

6. Cookies Policy

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function. Cannot be disabled.
• Analytics Cookies: Google Analytics cookies to understand how visitors use our site (anonymised). You can opt out via Google Analytics Opt-out.
• Preference Cookies: Remember your settings and preferences for a better experience.

You can control cookie settings through your browser settings. Note that disabling cookies may affect website functionality.

7. Data Security

As a cybersecurity company, we take data security extremely seriously. We implement:

• SSL/TLS encryption for all data transmitted through our website
• Encrypted storage for sensitive client information
• Access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Secure data disposal procedures for data no longer needed

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.

8. Your Rights

Depending on your location, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at cybisoftinfo@gmail.com. We will respond within 30 days.

9. International Data Transfers

We are based in India and primarily serve Indian and international clients. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Transfers only to countries with adequate data protection laws
• Explicit consent where required

10. Children's Privacy

Our services are intended for businesses and adults (18+). We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected data from a minor, please contact us immediately at cybisoftinfo@gmail.com and we will promptly delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any sites you visit.

12. Google AdSense & Advertising

We may use Google AdSense to display advertisements on our website. Google uses cookies to serve ads based on your prior visits to our website or other websites. You may opt out of personalised advertising by visiting Google Ads Settings or by visiting aboutads.info.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to active clients

Your continued use of our website after any changes constitutes acceptance of the updated policy.

14. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us: